Manufacturer Claims Representative

About the company

For Motosport, an importer of two and four-wheeled vehicles, a Manufacturer Claims Representative is required.

Your tasks

Manufacturer Claims and Warranty Representative to manage and control the warranty claims process from end to end. The role includes routine work with the garage network and authorized agents in Israel, alongside a direct interface with leading vehicle manufacturers abroad. If you have an affinity for the automotive world, the ability to work in a computerized environment, and excellent interpersonal skills – your place is with us!

Main Areas of Responsibility

• Receiving, checking, and processing manufacturer warranty claims from the platform of agents and authorized garages.
• Managing the claim processing cycle in information systems until its full closure (approval/rejection).
• Routine communication and professional support for local agents and service centers.
• Direct conduct, coordination, and communication with service and warranty entities at the manufacturer abroad.
• Filtering, processing, and entering technical and administrative data into dedicated systems.
• Generating control, monitoring, and measurement reports in accordance with the manufacturer's and company management's requirements.

Requirements

• Good command of computer applications, Office software, and information systems (high computer orientation) – Mandatory.
• English at a basic to good level (reading and correspondence/speaking) – Mandatory.
• Order, organization, attention to detail, and the ability to independently follow up on tasks – Mandatory.

Significant Advantages

• Technical understanding of the automotive / two-wheel / off-road vehicle worlds – Very significant advantage.
• Previous acquaintance or experience in the automotive industry / service centers / garages – Advantage.
• Previous experience in claims handling, technical administration, or business customer service (B2B) – Advantage.