Technical Support for the Service Center Network

Lovinsky Group, the leading vehicle importer (Peugeot, Citroën, Opel, MG, IM), is recruiting a field and office technical support representative for the group's service center network.

Scope of Position and Nature of Work:

A combined field and office position: approximately 2 days in the company offices and 3 days in the service centers under your responsibility across the country. Telephone support, remote control, and physical assistance in service centers to solve complex faults.

Essence of the Role:

Providing responses and complex technical solutions in various vehicle systems (mechanics, electricity, hydraulics, and computing) to the service center network and company personnel. Professional and official technical authority of the importer towards manufacturers abroad. Conducting field training (OJT) and proactive controls in service centers. Checking, processing, and filtering technical reports and transferring them to manufacturer systems abroad. Writing official technical reports and proofreading translated documents.

• Education: Engineering Technician / Engineer in Mechanics / Vehicles / Electronics / Instrumentation and Control – or rich and equivalent professional experience in the diagnostics/technical department of an importer.
• Experience: At least 3 years as a senior diagnostic technician in a service center – Mandatory!
• Languages: Very high level of English (reading, writing, and speaking for routine work with manufacturers abroad) – Mandatory!
• Technology: Excellent command of a computerized environment, working with manufacturer websites (familiarity with Excel – an advantage).
• Personal Characteristics: High self-learning ability (autodidact), excellent teamwork alongside the ability to work independently, ability to work under pressure and multiple interfaces.
• Significant Advantage: Level 3 certification for working on electric and hybrid vehicles (EV) / Certification for workshop management.