Guest Service Agent

1. Guest Welcome and Service (Guest Relations)

o Welcome guests politely, friendly, and in accordance with hotel standards o Provide general information about the hotel, tourist attractions, and various services o Take care of guests from check-in to check-out, including regular guests and VIP guests

1. Check-in – Check-out Operations (Front Desk Operations)

o Perform hotel registration and check-out processes accurately and quickly o Verify the accuracy of information in the PMS system and payment documents o Issue receipts/bills/tax invoices to customers

1. Documentation and Finance (Administrative Duties)

o Accept cash, credit card, or bank transfer payments, and prepare daily revenue reports o Verify and forward revenue information to supervisors

1. Coordination with Other Departments (Coordination)

o Coordinate with Housekeeping to prepare rooms before guest arrival o Coordinate with Engineering, Security, and other departments when resolving immediate issues o Forward messages or Guest Requests to the relevant departments

1. Maintain the Image and Orderliness of the Reception Area (Reception Area)

o Constantly check the cleanliness and readiness of the reception area o Maintain office equipment and promotional media to be ready for use

1. Other duties as assigned

Qualifications: Male/Female, aged 20 years and above Education: Diploma (Vocational) – Bachelor's Degree in Hotel Management or related fields Good personality, smiling, and service-minded Good English skills (Speaking–Reading–Writing); Chinese language skills will be specially considered Able to use computers and PMS systems (Opera, Smile, Cloudbeds, EASYFO, etc.) Experience in Front Office or Guest Service will be specially considered