Global Customer Service and Operations Representative

Join a winning service team in an empowering and educational work environment! Electra Group is recruiting a Global Customer Service and Operations Representative at Electra Megason

Job Description:

Providing responses to institutional and global customers regarding faults in low-voltage systems, opening and closing service calls, routing technicians to sites, and monitoring treatment until the call is closed. The role combines telephone service and operational-administrative work across several systems and interfaces.

Full-time position, Sun-Thu 07:30-16:00 / 8:30-17:00, alternating Fridays 07:30-12:30 from home

Location-

Currently located in Yavne, expected to move in half a year to the Aleph Complex in Rishon LeZion

• Previous experience in customer service, service center, or an operational role - Mandatory
• High level of English (speaking + writing) – Mandatory
• Proficiency in Priority system – Significant advantage
• Ability to work under pressure and perform multiple tasks simultaneously
• Service orientation, assertiveness, and the ability to drive tasks forward

What we offer:

• Company employee from day one
• Keren Hishtalmut after one year of work
• Cibus card for meals and other excellent conditions for the right candidate

Please note, when applying for the position, your CV and personal information will be transferred to Electra Ltd., which will manage them in accordance with and subject to its privacy policy available on the Electra Group career website