BRANCH MANAGER – PATTAYA

Key Responsibilities **People Management

• Manage, control, and develop the sales, warehouse, and branch operations teams.
• Plan, assign tasks, monitor results, and evaluate employee performance.
• Build a team characterized by discipline, responsibility, and effective collaboration.
• Able to solve immediate problems and make decisions in complex situations effectively.

Sales Management

• Plan and manage branch sales to achieve targets set by the company.
• Develop a new customer base, including contractors, swimming pool technicians, construction companies, hotels, resorts, and project customers.
• Maintain relationships with key customers and be able to meet customers off-site.
• Analyze sales, costs, profits, and business opportunities to increase branch efficiency.
• Support the sales team in negotiations and resolving customer issues.

Product & Technical Knowledge

• Able to learn new products quickly, especially swimming pool equipment, water pumps, filter tanks, salt systems, and related accessories.
• Ability to understand product systems and complex technical operations.
• Able to transfer knowledge and provide basic advice to the sales team and customers.
• Coordinate with the engineering and technical teams to resolve problems effectively.

Inventory & Accounting Systems

• Proficient in using inventory management software, sales systems, and accounting systems.
• Control the accuracy of stock, receiving, issuing, and product transfers.
• Analyze inventory reports, slow-moving stock, and plan replenishment.
• Verify sales documents, payments received, accounts receivable, and items related to branch operations.
• Control operations to comply with internal audit systems and company policies.
• Coordinate accurately with the Accounting, Finance, and Purchasing departments at the Head Office.

Branch Operations

• Oversee all operations of the Pattaya branch to ensure they are systematic and efficient.
• Manage customer service, product delivery, and after-sales service coordination.
• Prepare sales, profit, stock, and performance reports for presentation to management.
• Identify problems, analyze causes, and propose continuous operational improvement guidelines.

Qualifications:

• Bachelor's degree or higher in Business Administration, Management, Engineering, or a related field.
• At least 3–5 years of experience in sales management or business management, including team management experience.
• Leadership qualities with the ability to manage people, coach, and motivate the team.
• Analytical, planning, and complex problem-solving skills.

Proficient in using inventory management software, accounting software, ERP systems, or business management software.

• Able to use Microsoft Excel and analyze business numerical reports.

Able to communicate in English with foreign customers at a functional level for both sales and providing product information.

• Possess a driver's license and be able to drive to meet customers off-site.
• Honest, transparent, responsible, and committed to the company's interests.
• Enthusiastic about learning new products and technologies.
• Able to work under pressure and take responsibility for branch targets.
• Able to work under pressure and take responsibility for branch targets.
• Previous experience managing a retail branch or wholesale/retail business; able to start and take over duties quickly.
• Experience in managing sales while controlling branch stock and costs.
• Direct experience in swimming pool equipment is not required, but the ability to learn and manage well is essential; the company provides a support team and product training.**