Technical Support/Customer Support

1. Perform basic troubleshooting for software and hardware of related devices or systems
2. Conduct initial inspections, analyze problems, and implement solutions according to procedures
3. Visit on-site locations to install, inspect, maintain, or provide technical support as assigned
4. Coordinate and communicate with customers to clarify problems, solutions, and ensure service satisfaction
5. Prepare maintenance documents, service reports, and other related documentation
6. Coordinate with internal teams to ensure efficient problem resolution
7. Able to travel to work in other provinces as appropriate for the job
8. Ready to support work and take calls in case of urgent matters or emergencies as necessary
9. Other related tasks as assigned

Qualifications:

1. Male, aged 22 years and above
2. High Vocational Certificate or Bachelor's Degree in a related field such as Electronics, Electrical, Computer, Information Technology, Computer Engineering, or other related fields
3. Possess technical/handyman skills and can use basic tools
4. Able to drive a car; having a driver's license will be given special consideration
5. Able to travel to work in other provinces
6. Able to lift equipment, enter on-site locations, and perform field work
7. Able to work in a team, possess flexibility, and adapt well to situations
8. Possess communication skills with customers and a service mind
9. Able to prepare maintenance documents or related documentation
10. Able to read and understand basic English documents
11. Able to learn, research, and develop skills independently
12. Experience in installation, maintenance, or IT equipment care will be given special consideration
13. Knowledge in Electronics will be given special consideration
14. Have a Growth Mindset, ready to learn new things, and always open to self-development
15. Have a positive attitude toward work and can handle immediate problems appropriately