Technical Support Team (Department) Lead

Organization and coordination of subordinate employees' activities when fulfilling client technical support requests; Conducting business negotiations and business correspondence with client representatives and representatives of equipment manufacturing organizations; Processing information on the fulfillment of technical support requests using technical business process automation tools; Using business process automation tools to track the fulfillment of technical support requests; Assessing the quality of technical support request fulfillment by the group of specialists and by each individual specialist; Preparing reports on the activities of the technical support unit; Planning the work of the group of specialists, setting, distributing tasks, and monitoring their execution.

Requirements

Higher professional education; At least 5 years of work experience in a technical support structural unit or in the sales of oil and gas equipment; knowledge of technical characteristics, operating principles, operating modes, and limitations of drilling rigs, fracturing fleets, and associated equipment; knowledge of regulatory and technical documents (standards and regulations) governing the operation of equipment in the oil and gas industry; knowledge of industry regulatory legal acts governing technical support activities; knowledge of the basic principles and methods of personnel management; knowledge of the fundamentals of management; knowledge of the rules of conducting business negotiations; Knowledge of business and technical English; Knowledge of business and technical Chinese; Readiness for frequent business trips to China.

Higher education — Bachelor's degree; Experience: 5 years