Technical Support Engineer

Providing technical support to customers to ensure the uninterrupted operation of equipment and software; Conducting analysis of the reasons for customer technical support requests, making proposals to change user instructions and equipment capabilities; Preparing equipment for startup, checking the operation of individual devices and units, monitoring parameters and connection reliability, recording and (or) eliminating detected deviations; Correcting equipment operation; Monitoring equipment operating conditions and technical maintenance. Consulting managers and specialists of the organization, and customers; Preparing conclusions on the specifics of expanding equipment capabilities; Maintaining all necessary technical support reporting, processing all necessary documentation.

Requirements

Higher professional (technical) education; At least 5 years of work experience in the position of Technical Support Engineer; knowledge of technical and operational characteristics, design features, purpose and operating modes of equipment, rules for its technical operation and testing; knowledge of the basics of mathematical support and programming; knowledge of methods for developing work schedules and compiling reports; knowledge of major standards (internal and international) for equipment; knowledge of the basics of information security. Knowledge of business and technical English; Knowledge of business and technical Chinese; Readiness for frequent business trips (RF and China).

Higher education — Bachelor's degree; Experience: 5 years