Customer Service and Sales Coordination Section Head (Bakery Manufacturing Plant, Kanchanaburi)

1. Manage and control customer service and sales coordination to ensure accuracy, speed, and efficiency.
2. Oversee the Order Management process from receiving orders to product delivery to customers.
3. Verify the accuracy of PO, product lists, prices, quantities, and delivery schedules.
4. Track order status, production, and product delivery to ensure on-time delivery.
5. Coordinate with Sales, Production Planning, Production, Warehouse, Logistics, Accounting, and other related departments.
6. Manage and resolve customer complaints and product claims.
7. Act as a central coordination point and Escalation Point for critical customer issues.
8. Prepare and analyze reports regarding sales, orders, customers, and Key Performance Indicators (KPI).
9. Plan, assign, control, monitor, and develop the Customer Service and Sales Coordinator team.
10. Perform Root Cause Analysis and improve work processes to continuously increase efficiency.
11. Prepare monthly reports, KPI reports, and monitor performance according to the defined plans.

Work 5 days/week, Mon.-Fri. 08:00-17:00

Qualifications:

• At least 5 years of experience in Customer Service, Sales Coordinator, Sales Administration, or Order Management.
• Understanding of the Order-to-Delivery process and order management in businesses with a high number of SKUs.
• Ability to analyze sales Forecast data and manage product delivery effectively.
• At least 2 years of experience in team management or supervision.
• Proficient in Microsoft Excel and experienced in using ERP, SAP, or order management systems.
• Analytical thinking skills with the ability to make decisions, solve problems, and manage urgent situations systematically.
• Strong coordination, communication, and follow-up skills with Sales, Production, Production Planning, Warehouse, and related departments.
• Good English communication skills to handle customer inquiries and coordinate international logistics with external agencies.
• Leadership qualities with the ability to manage a team, develop subordinates' potential, and drive team KPIs.
• Skills in data analysis, report preparation, and presenting information to support decision-making.
• Ability to multitask and work well under pressure.
• High attention to detail, strong calculation skills, and ability to verify data accuracy.
• Experience in customer service within the Food, Beverage, Manufacturing, or FMCG industries will be specially considered.
• Bachelor's degree in Business Administration, Management, Marketing, or other related fields.
• Thai nationality, any gender, age not exceeding 40 years.