Junior Specialist of the Client Process Support Group

Your tasks

Processing incoming requests from existing clients (calls, emails), consulting clients, conducting correspondence and telephone negotiations with them; Outbound communication with clients regarding various company initiatives; Building long-term partnership relationships with clients; Conducting work and implementing measures to retain the client base and its revenue; Interacting with all company departments to achieve the best customer experience; Developing a number of alternative and optimal solutions for working with clients, continuous improvement of processes related to customer service; Ensuring the achievement of the department's target indicators, as well as regular monitoring, analysis, and control of these indicators (NPS, CSI, SLA, churn rate, revenue retention, etc.)

Requirements

knowledge of business communication ethics; Voice control skills during telephone conversations; Ability to handle objections and resolve conflict situations; Desire to help clients; Ability to work in a team; Proficient PC user; English B2

Higher education — specialist degree, master's degree; Experience: 3 years