Junior Customer Support Group Manager

Your tasks

Processing incoming client requests regarding website changes; Executing requests related to changes in contract terms (subscriptions, orders); Maintaining client documentation (preparing documents for various business processes, registration, organizing the provision of original documents and their scans upon client request); Changing details in client documents; Processing data exports from related departments aimed at eliminating errors in internal systems; Conducting project activities aimed at improving internal business processes to provide high-quality customer service; Working on the distribution of client requests to specific services (Omnidesk); Ensuring the achievement of the department's target indicators, as well as regular monitoring, analysis, and control of these indicators

Requirements

knowledge of business communication ethics; voice control skills during telephone conversations; ability to handle objections and resolve conflict situations; Proficient use of PC, English language B2

Higher education — specialist degree, master's degree; Experience: 0 years