Customer Service Associate

1. Proactively work with the Business Development and operations teams to constantly assess changes to the business and impact MON’s growth and profitability while maintaining a client centric focus.
2. Handle day-to-day client inquiries, tasks and required service delivery management.
3. Support all aspects of the accounting relationship as a primary point of contact for the assigned client.
4. Help identify all potential service risks and develop mitigation plans with the client and internally within MON.
5. Manage client-related issues to resolution in alignment with the group’s core values.
6. Report unusual events or circumstances to immediate superior on a timely basis with a recommendation for resolution.

Qualifications: Proven experience in a customer service or client-facing role, preferably in the logistics or transportation industry English skills verbal and write are required Proficient in MS Office (Word, Excel, PowerPoint) Be a good team player