Front Office Manager

• Supervise the operations of Reception, Reservation, Concierge, Bell Service, and Guest Relations (according to the hotel/villa structure)
• Create work schedules and supervise staff within the department
• Monitor Check-in and Check-out processes to ensure compliance with standards
• Oversee room reservations, room allocation, and room sales
• Resolve guest issues and complaints
• Coordinate with Housekeeping, Sales & Marketing, F&B, and other departments
• Control departmental revenue, billing, and daily reports
• Train and evaluate staff performance
• Maintain service standards and hotel/villa policies

Qualifications: Age approximately 25–45 years (depending on hotel/villa policy) Bachelor's degree or higher in Hotel Management, Tourism, Business Administration, or a related field At least 3–5 years of experience in Front Office, with prior experience in a supervisory or Assistant Manager position (will be given special consideration) Good command of English, both speaking and writing; proficiency in a third language such as Chinese, Russian, or Japanese (will be given special consideration)