QA Technical Customer Service Supervisor (English Communication)

Duties and Responsibilities

1. Legal Role

1.1 Plan label inspections for international market customers to ensure compliance with destination country laws

1. Safety Role

2.1 Control the issuance of Certificates to guarantee the company's products as requested by customers

1. Quality Role

3.1 Control international market customer complaints and perform root cause verification, while finding effective corrective and preventive actions

3.2 Control the issuance of Certificates to guarantee the company's products as requested by customers

3.3 Control and plan the response to Questionnaires from domestic and international market customers and prepare Support documents as requested by customers

3.4 Prepare for customer Audits together with the Sales department and follow up on implementation results

1. Environmental Role

4.1 Participate in planning communication to ensure employee understanding and implement policies

1. Integrity Role

5.1 Must comply with the anti-corruption policy

5.2 Participate in various activities with both internal and external departments as assigned

5.3 Plan individual development training for subordinates

5.4 Others as assigned by the company or management

Qualifications: Bachelor's degree in Food Science, Biotechnology, Food Engineering, or other related fields At least 1-2 years of experience in quality-related complaint handling in a food industry factory Good English language skills (Listening, Speaking, Reading, Writing); a TOEIC score of 650 or higher will be given special consideration Proficiency in Microsoft Office (Excel, Word) and Power Point Knowledge of safety laws Good contact, communication, and coordination skills Ability to solve immediate problems and work under pressure Strong emphasis on excellent English communication skills