service advisor - auto repair

We are looking for a motivated and dynamic Service Advisor to join our team here at Panda Tire. In this role, you will be the first point of contact for our customers, assisting them with inquiries and ensuring a seamless customer experience. You will have the opportunity to develop your skills in customer interaction, problem-solving, and service excellence in a supportive environment. ResponsibilitiesProvide exceptional customer service by addressing inquiries via phone, and in-person interactionsCollaborate with team members to resolve customer issues and escalate when necessaryCreate work orders and pre-stage workflowParticipate in training sessions to enhance product knowledge and customer service skillsEstimate and prioritize customer maintenance and repairsContribute to a positive team environment by sharing insights and best practices Qualifications:Strong communication skills, both verbal and writtenAbility to work in a fast-paced environmentInformation retention and skills with using computer programsEnthusiasm for helping customers and a commitment to providing excellent servicePrevious experience in a customer service or retail roleBasic automotive knowledge and/or interest in the automotive industryAble to learn and use various computer programsStrong interpersonal skills with the ability to build rapport with customersAdaptability and willingness to learn in a dynamic environmentPositive attitude and a team-oriented mindset Benefits and PerksHealth, dental, and vision insuranceVacation pay for time offOngoing training and development opportunitiesNo weekends, promoting a healthy work-life balance This role requires successful candidates to be based in-person at our office located at 888 Main Street North, Moose Jaw, SK.