Supervise and direct outlet team members to ensure efficient daily operations and consistent fulfillment of guest expectations
Guide and support team members in executing their duties to maintain high operational standards
Monitor and uphold service standards to deliver exceptional guest experiences aligned with company procedures
Coordinate with Kitchen, Stewarding, Bar, Housekeeping, and Engineering teams to ensure seamless cross-departmental operations
Plan, coordinate, and execute promotional activities, special events, and outlet initiatives to enhance guest engagement
Drive outlet revenue by applying effective upselling techniques and leveraging product knowledge
Monitor and control outlet operating equipment inventory and participate in periodic stock takes to maintain resource availability
Conduct regular front-of-house and back-of-house inspections to ensure proper mise en place, cleanliness, hygiene, maintenance, grooming, and staffing levels
Identify operational deficiencies and implement corrective actions to sustain service excellence
Prepare and submit operational reports and administrative documentation accurately and on time
