Luxury Goods Care Clerk
About the Company
We are a global luxury goods care and protection brand specialising in professional protection, maintenance and enhancement services for luxury watches and other high-value products.
We are looking for a responsible and service-oriented Retail Assistant to join our Orchard Road outlet.
Job Responsibilities
- Assist customers with enquiries and provide friendly and professional customer service.
- Assist with protective film application and basic care services for luxury watches and other high-value products.
- Follow company procedures and service standards when handling customers' luxury items.
- Prepare products, tools and materials required for daily services.
- Assist with receiving, checking and organising products and materials.
- Maintain the cleanliness, tidiness and overall presentation of the store.
- Assist with daily store opening and closing procedures.
- Support the Store Manager with daily retail operations.
- Assist in recording customer orders, service information and sales transactions.
- Introduce customers to the company's products and services.
- Support promotional activities and social media marketing initiatives.
- Assist with customer follow-up and maintaining good customer relationships.
- Perform other retail and store-related duties assigned by the Store Manager.
Job Requirements
- No specific experience is required; training will be provided.
- Previous experience in retail, customer service, sales or luxury-related industries will be an advantage.
- Customer-oriented and willing to learn.
- Good attention to detail, especially when handling high-value products.
- Responsible, punctual and able to work as part of a team.
- Good communication and interpersonal skills.
- Comfortable working in a retail environment.
- Basic knowledge of social media platforms is an advantage.
- Good command of English. Mandarin-speaking candidates will be an advantage.
Key Skills
- Customer Service
- Retail Operations
- Sales Assistance
- Product Handling
- Customer Relationship Management
- Basic Social Media Marketing
- Teamwork
- Attention to Detail