Claims Manager - Dealing with Older People

About the company

Join a fast-growing customer support business where your compassion and communication skills will make a genuine difference to customers' lives.

FindCore are thrilled to be assisting a fast-growing customer support business with the recruitment of a Claims Manager.

Your tasks

– Conduct structured telephone appointments with clients lasting between 30 minutes and one hour.

– Discuss medical conditions, symptoms, treatment and daily care needs.

– Ask thoughtful follow-up questions to fully understand each client’s circumstances.

– Identify important details that may otherwise be overlooked.

– Produce detailed, professionally written Attendance Allowance claims.

– Ensure information is accurate, consistent and clearly presented.

– Maintain high standards of spelling, grammar and written communication.

– Keep accurate client records and case notes.

– Manage your daily caseload efficiently.

Requirements

This is a volume telephone role supporting predominantly older customers process applications. The right person will be confident on the phone, comfortable working at pace and, above all, patient, compassionate and genuinely good with people.

• Previous experience in a telephone-based sales, customer service, call handling, contact centre or sales or similar role is preferred
• Compassionate, patient and empathetic, with confidence speaking to older people.
• An excellent listener who is naturally curious and comfortable asking personal follow-up questions.
• –Extremely detail-focused, organised and methodical.
• Experience in any of the following areas would be particularly valuable:

– Healthcare, nursing, social care, occupational therapy or physiotherapy.

– Medical administration, case management or support work.

– Legal or professional services, or roles involving detailed written documentation.

What we offer

Competitive salary + bonus structure of up to £5,000 + overtime opportunities

Additional overtime is available, including enhanced rates for Saturdays (don't need to work any overtime, it's just an option)

What's on Offer

• Genuine progression opportunities as the company grows
• Overtime available
• Opportunity to join a business experiencing significant growth and increasing customer demand
• Rewarding role where the service provided can make a genuine difference to customers and their families

How to apply

For further information on this opportunity, please apply.

Other

Permanent position. This is a fully office-based role in Altrincham. Monday to Friday, Permanent.