Client Support Associate

Responsibilities:

Support daily logistics and operational activities.

Coordinate with clients, vendors, riders, drivers and other relevant stakeholders.

Respond professionally to client enquiries and requests.

Assist with tracking and monitoring logistics activities.

Maintain accurate records, documents and operational information.

Use computers, smartphones and digital platforms to perform assigned tasks.

Assist with scheduling, follow-ups and coordination.

Prepare basic reports and updates for management.

Support customer relationship and service activities.

Identify operational issues and escalate them appropriately.

Assist with other business and administrative activities as required.

Learn and use digital tools that improve productivity and service delivery.

Requirements:

Minimum of SSCE

Good communication and interpersonal skills.

Basic computer and internet skills.

Comfortable using smartphones and digital applications.

Good organizational and time-management skills.

Ability to learn quickly.

Reliable, responsible, and professional.

Ability to work independently and within a team.

Previous experience in logistics, customer service, administration, operations or sales is an advantage but not compulsory.

Who We Are Looking For

We are particularly interested in people who are:

Digitally inclined

Fast learners

Responsible

Good communicators

Organized

Customer-focused

Proactive

Willing to be trained

Interested in building a long-term career