Sales IQA - North West

FIND are delighted to be working in partnership with a world-class training and apprenticeships provider to recruit an Internal Quality Assurer (IQA) with experience across Sales and Customer Service apprenticeships .

The Role

As an Internal Quality Assurer (IQA) , you will play a key role in maintaining the quality, consistency and compliance of apprenticeship delivery across the organisation.

As an IQA, you will:

• Conduct internal quality assurance across Sales Executive programmes.
• Sample and quality assure learner portfolios and assessment decisions.
• Work closely with Development Coaches to ensure consistent quality across delivery.
• Provide constructive feedback and guidance to Coaches to improve assessment practice.
• Support and lead standardisation activities across the coaching team.
• Identify development needs and support the training and upskilling of Coaches.
• Contribute to performance planning and quality improvement activity.
• Maintain accurate quality assurance records and ensure actions are followed through.
• Support the organisation in maintaining readiness for Ofsted and external quality assurance activity .
• Ensure assessment decisions are consistent, fair and compliant with awarding organisation requirements.
• Work collaboratively with delivery, quality and operational teams to continuously improve learner outcomes.
• Build strong relationships with Coaches and provide effective challenge where required.
• Promote a culture of continuous improvement, quality and compliance.

About you

We are open to candidates from a range of backgrounds. You may be:

• An experienced IQA / Internal Quality Assurer looking to move into a specialist Sales and Customer Service environment.
• An experienced IQA who has previously worked within Sales, Retail Sales, Call Centre or Customer Service environments.
• A newly qualified IQA with strong experience of coaching or delivering Sales apprenticeship standards .

Package & Benefits

• Competitive salary
• Quarterly bonus scheme
• Contributory pension scheme
• 25 days' holiday, increasing to 27 days after two years' service
• Employee benefits scheme
• Electric car salary sacrifice scheme
• Salary sacrifice healthcare plan
• Incentives and rewards
• Hybrid working
• 3 days per week in the Warrington office: Tuesday, Wednesday and Thursday