430/B - Head of Internal Workplace Environment (m/f/d)

About the company

As one of Europe's largest banking IT service providers and digitalization partners, we are the driver of digitalization within the Sparkassen-Finanzgruppe. With over 5,000 employees at 3 locations, we make today's digital banking powerful and develop smart financial services for tomorrow. In doing so, we offer a wide range of tasks in which individual strengths can be excellently utilized. Whether app development, network technologies and server operation, or consulting, training, and support – everyone finds their calling with us! As a specialist or as a generalist. All with the best career opportunities, plenty of room for personal development, and numerous benefits. For the Internal Workplace Environment organizational unit, we are looking for the earliest possible date for the Hannover, Münster, or Frankfurt location for a Head of Internal Workplace Environment (m/f/d) We are the "Internal Workplace Environment" department and part of the Internal IT of Finanz Informatik, responsible for the provision, support, and continuous development of central IT services. Our team ensures end-to-end that systems, end devices, platforms, and printing services are operated reliably, securely, and in a future-proof manner – from the internal infrastructure and secure remote access to the monitors at the workstations. Furthermore, we enable mobile working through stable VPN solutions and comprehensive Mobile-Device-Management. In this way, we create the digital foundation on which all employees can work together efficiently and securely.

Your tasks

• Functional leadership and development of the IT team: promoting individual strengths, planning training measures, and creating a motivating working atmosphere.
• Coordination and consulting on IT strategies with the division management: presenting analyses, developing long-term IT roadmaps, and planning resources to ensure milestones are achieved on schedule.
• Evaluation, establishment, and assessment of new technologies and standards: testing innovative solutions, leading pilot projects, and making decisions regarding long-term technology implementations.
• Planning and optimization of IT costs and resources: creating budget plans, controlling expenditures, and identifying efficiency potential.
• Competence in client-server environments, network architectures, and ITIL processes: monitoring infrastructure, ensuring ITIL best practices, and operating services in a stable, high-performance, and future-proof manner.
• Expert knowledge in Windows and macOS environments: planning, implementation, and support of workstations, coordination of updates and security policies, as well as ensuring seamless cooperation between both platforms.
• Overall responsibility for smooth IT operations: contact person for all service levels, ensuring availability, and making decisions regarding daily operations.

Requirements

• Completed studies in (Business) Informatics or comparable training with an IT focus.
• Several years of experience in Windows server environments, network and hardware management, as well as end-to-end responsibility for workstation systems (Windows, macOS, Terminal-Services, printers, asset & KV management).
• Initial leadership experience (desirable) and experience in leading or coordinating IT projects.
• Knowledge of IT service management processes (e.g., ITIL, Incident-Management) and IT security and compliance requirements.
• Very good written and spoken English skills.
• Goal-oriented, independent working style as well as experience with agile/iterative methodologies.
• Ability to coordinate and prioritize workflows, plan personnel capacities, and manage resources and budgets. </body>