Client Service Manager - London | Hybrid Working - Salary c£70-75k + bonus
I'm working with a successful and growing wealth management business seeking an experienced Client Service Manager to lead and develop its client support function.
This is a senior leadership role responsible for managing client service teams across multiple locations, ensuring high levels of operational efficiency, service delivery, workflow management and team performance.
The successful individual will play a key role in driving process improvements, implementing consistent service standards, managing KPIs and MI, and supporting the continued growth of the business.
Key Responsibilities
- Lead, coach and develop client service teams across multiple offices
- Manage workflow, capacity planning and service delivery standards
- Monitor KPIs, productivity and operational performance
- Drive continuous improvement and process enhancement initiatives
- Support change management and business integration projects
- Partner with advisers and senior stakeholders to ensure an exceptional client experience
- Act as an escalation point for complex client service matters
About You
To be considered, you must have:
- Management experience within a Wealth Management, Financial Planning or IFA business
- A strong understanding of client service and adviser support functions
- Experience managing operational workflows, service standards and team performance
- Proven leadership skills with the ability to develop and motivate high-performing teams
- Strong stakeholder management and communication skills
This opportunity would suit an established Client Service Manager , Operations Manager , Administration Manager or Practice Manager from a Wealth Management or Financial Planning background looking to join a growing and ambitious organisation.
Please contact Ursula Sloan at Financial Divisions for a confidential discussion.