Head of Enterprise Governance & Transformation
Company Description
Finance Incorporated Limited was established in 2012 and licensed as a financial institution to carry out payment services. During past years, the company created different products under different brands. As a financial institution, the concept behind Finance Incorporated is to bring together various services from separate disciplines to create a financial gateway, where the clients could reach many services with one click.
Finance Incorporated is being managed by a diverse Board of Directors and executives where new ideas are fused with robust governance and controls, valuing strict oversight and transparency whilst never ceasing to innovate and develop.
Our Team, Our Company, Our Home is the motto of Finance Incorporated Limited. We value and support each other in every way we can.
Role Purpose
The Head of Enterprise Governance & Transformation is responsible for establishing, governing and continuously improving the organisation's enterprise operating model, governance framework, business process architecture, transformation portfolio and change governance.
The role ensures that strategy is translated into disciplined execution through effective governance, clearly defined ownership, standardised processes, robust performance management and controlled organisational change.
Acting as the central coordination point across all Executive functions, the role drives organisational alignment, accountability and continuous improvement while supporting the Board Governance Framework through structured reporting, action tracking and governance oversight.
Key Responsibilities
Enterprise Governance
Own and continuously enhance the enterprise governance framework.
Maintain governance structures, delegations of authority, committee terms of reference and governance policies.
Ensure governance decisions are appropriately documented, communicated and implemented.
Coordinate governance actions arising from Board and Executive Committees.
Maintain governance registers, policy inventories and governance documentation.
Monitor governance effectiveness and recommend improvements.
Enterprise Operating Model
Own the enterprise operating model and ensure organisational structures, roles, responsibilities and decision rights remain aligned with strategic objectives.
Develop and maintain enterprise-wide RACI matrices and process ownership.
Identify organisational inefficiencies, duplication and control gaps.
Drive operating model improvements across all business functions.
Promote consistency in governance, accountability and execution.
Business Process Governance
Establish and maintain the enterprise business process framework.
Ensure all critical business processes have documented ownership, procedures, controls and performance measures.
Lead process mapping, standardisation and optimisation initiatives.
Facilitate cross-functional process redesign to improve efficiency and customer experience.
Ensure processes reflect regulatory obligations and operational best practice.
Enterprise Transformation & PMO
Establish and manage the enterprise transformation portfolio.
Develop and maintain the organisation's project and programme governance framework.
Coordinate strategic initiatives across all Executive functions.
Monitor programme delivery, dependencies, risks and benefits realisation.
Produce executive portfolio dashboards and transformation reporting.
Escalate delivery risks and governance issues where required.
Change Governance
Own the enterprise change management framework covering operational, technology, product, organisational and regulatory change.
Ensure all material changes undergo appropriate business, operational, legal, compliance, risk and technology assessments before implementation.
Chair or coordinate enterprise change governance forums.
Maintain the enterprise change register and monitor implementation progress.
Ensure post-implementation reviews are completed and lessons learned are embedded.
Performance Management & Executive Reporting
Develop and maintain an enterprise performance framework aligned to strategic objectives.
Design executive dashboards covering operational, commercial, governance and transformation performance.
Monitor KPIs and strategic initiatives across all business functions.
Produce management reporting for the Executive Committee and Board Committees.
Track organisational action plans and ensure timely completion.
Policy & Procedure Governance
Maintain the enterprise policy and procedure governance framework.
Coordinate policy development, review, approval and publication.
Ensure documentation remains current, controlled and consistently applied.
Monitor policy review cycles and governance compliance.
Continuous Improvement
Lead initiatives that simplify processes, improve efficiency and strengthen operational resilience.
Promote standardisation and automation across business functions.
Facilitate continuous improvement workshops with business owners.
Develop governance and process maturity assessments.
Recommend improvements based on audit findings, operational metrics, incidents and regulatory developments.
Stakeholder Management
Work closely with the below to ensure consistent governance and successful execution of strategic priorities:
Chief Executive Officer
Chief Commercial Officer
Chief Operations Officer
Chief Technology Officer
Chief Information Officer
Chief Financial Officer
Risk Management Function
Compliance Function
Product
Internal Audit
Executive Management
Board Committees
About You
Qualifications
Bachelor's degree in Business Administration, Law, Finance, Governance, Project Management, Risk Management or a related discipline.
Professional qualifications such as PRINCE2, PMP, MSP, MoP, Lean Six Sigma, CGI (ICSA), ITIL or Prosci Change Management are highly desirable.
Experience
Minimum 8–10 years' experience within Banking, Payments, FinTech or other regulated financial services environments.
Demonstrated experience in enterprise governance, business transformation, PMO, operational excellence or business process management.
Experience working with Executive Management and Board-level governance structures.
Strong understanding of corporate governance, regulatory environments and organisational design.
Proven ability to lead cross-functional transformation initiatives.
Knowledge
Strong understanding of:
Corporate Governance
Business Process Management
Organisational Design
Enterprise Change Management
PMO & Portfolio Governance
Operational Excellence
Internal Controls
Risk & Compliance Frameworks
Performance Management
Financial Services Regulatory Environment (PSD2/PSD3, DORA, EBA Guidelines, MFSA Frameworks)
Competencies
Strategic thinker with strong organisational awareness.
Excellent stakeholder management and influencing skills.
Strong analytical and problem-solving capability.
Excellent communication and Board-level reporting skills.
Highly organised with exceptional attention to detail.
Able to balance governance with commercial pragmatism.
Strong leadership, facilitation and coordination skills.
Drives accountability and continuous improvement.
Key Performance Indicators
Governance
Governance action completion rate.
Policy and procedure review compliance.
Governance maturity improvement.
Board and Executive Committee action closure.
Enterprise Transformation
Strategic initiative delivery.
Portfolio health.
Benefits realisation.
Programme milestone achievement.
Process Excellence
Process documentation coverage.
Process ownership compliance.
Process improvement initiatives completed.
Reduction in process-related incidents.
Change Governance
Change success rate.
Post-implementation review completion.
Change-related incidents.
Timely implementation of approved changes.
Organisational Performance
Executive KPI reporting quality and timeliness.
Delivery of organisational improvement initiatives.
Cross-functional issue resolution.
Audit and regulatory observations relating to governance and process management.
Success Measures
Within the first 12–18 months, the role is expected to:
Establish a consistent enterprise governance and operating model.
Define ownership for all critical business processes and strategic systems.
Implement an enterprise transformation portfolio with clear governance and reporting.
Introduce executive dashboards and organisation-wide KPI reporting.
Standardise policy, procedure and change governance across the organisation.
Improve cross-functional collaboration, accountability and decision-making.
Embed a culture of continuous improvement, disciplined execution and governance excellence across the institution.