Customer Support Representative

Responsibilities:

Respond to customer inquiries via phone, email, and social media Resolve payment and account-related complaints efficiently Escalate technical or sensitive issues appropriately Maintain accurate records of customer interactions Deliver professional and empathetic customer service at all time

Requirements:

Excellent verbal and written communication skills Experience in customer service or fintech support is an advantage Ability to multitask and remain calm under pressure Familiarity with CRM/support tools Strong problem-solving and interpersonal skills Availability to work flexible shifts if required