In-house After-Sales Service Technician (M/F)

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Our client is an industrial company specializing in the design of high-value-added technical equipment. As part of its customer service activity, it is looking for an In-house After-Sales Service Technician, capable of providing remote diagnosis and technical support, to guarantee the reliability and proper functioning of installations at customer sites. Your main missions:

• Analyze malfunctions remotely and provide precise technical answers to customers;
• Implement troubleshooting solutions, taking into account technical, economic, and scheduling constraints;
• Prepare startups, perform functional tests, and validate equipment before shipping or installation;
• Transmit necessary information to internal teams (manufacturing, design office, purchasing...) to trigger interventions or establish quotes;
• Provide technical training to customers and partners, particularly during commissioning or in the event of equipment upgrades;

You will also provide support to internal teams:

• Technical support to workshops (assembly, setup, testing);
• Participation in drafting troubleshooting and maintenance procedures;
• Updating technical documents and intervention reports;
• Preparing documentation for customers and participating in machine "pre-acceptance" in connection with sales representatives.

Position to be filled in the Saint-Jeoire sector, for a CDI. Hours: Full-time - 39h/week. Remuneration to be agreed upon.

This position is intended for an experienced technician or a recent graduate with at least a Bac+2 level, from a background in electronics, electrotechnics, physical measurements, or equivalent. A sensitivity to micromechanics will be strongly appreciated, as will experience in a technical industrial environment. You master the fundamentals of electronics, industrial computing, electrotechnics, and mechanics. You are comfortable reading diagrams, analyzing a fault, proposing an adapted solution, and guiding your interlocutors step-by-step, remotely. Your interpersonal skills, your pedagogy, and your ability to simplify technical concepts are essential in your exchanges with customers and partners. You demonstrate autonomy, method, and reactivity. You know how to organize your priorities and report on your actions with precision. Technical English (minimum B2 level) is required for this position. Electrical certification is necessary (or to be renewed if needed). If you recognize yourself in this offer, do not hesitate any longer and send us your application or come to meet us: 116 Rue Achille Benoit 74300 CLUSES. At FIDERIM, the recruitment process is fast and simple:

• Apply in one click.
• If your profile matches, a consultant will contact you within 48 hours to discuss and define your professional project together.