Field Support Technician

Responsibilities:

Install, splice, terminate, and maintain fiber optic cables.

Handle both aerial and underground fiber deployments.

Diagnose and resolve fiber faults, signal loss, and connectivity issues, identifying root causes and working with team members to fix them promptly.

Use OTDR and other testing equipment to identify and troubleshoot faults.

Support customer installations, repairs, and technical issues.

Work with network management systems such as Smart OLT and RADIUS Manager for user provisioning, monitoring, and basic troubleshooting.

Maintain accurate service & maintenance records with strong attention to detail.

Follow all technical and safety standards. Communicate clearly & work effectively with technical & non-technical colleagues.

Take a proactive, solution-oriented approach, anticipating problems before they escalate.

Complete assigned tasks reliably, on time, and to standard.

Learn new tools and processes quickly and contribute to team goals.

Support company initiatives, values, and service-quality standards.

Requirements:

1–3 years' experience in fiber optics installation and maintenance. Hands-on experience with fiber splicing and termination. Experience using OTDR for fault detection. Experience with aerial and underground fiber deployment. Good troubleshooting, communication, and teamwork skills. Relevant Fiber Optics/Telecommunications certification is an advantage. Willingness to travel to field locations as required.