Support Technician - Telecom/ISP (RECIFE)

Who We Are!Fiberhome is one of the leading global references in the telecommunications and information technology sector. With a solid market presence, we are specialists in developing cutting-edge solutions for smart network infrastructure and fiber optics, connecting operators, companies, and people around the world.Our history is guided by constant innovation, high technology, and the commitment to delivering solutions that drive digital transformation. Being part of Fiberhome means being at the center of technological development and contributing directly to projects that move the future of connectivity.Our Culture and Environment!We value a collaborative, dynamic, and results-focused environment. If you are looking for a space with autonomy, constant learning, and respect for everyone's ideas, this is the right place.Responsibilities and AttributionsResponsabilidades e AtribuiçõesCommunicate and maintain relationships with ISP clients through tickets, calls, WhatsApp, and in-person visitsPerform customer satisfaction surveysCollect market informationIdentify customer needs and develop business opportunitiesAct in customer relationship management as a central responsibility of the roleRequisites and QualificationsRequisitos e qualificaçõesPrevious experience in ISP customer service, technical services, maintenance services, equipment upgrades, or related business development areasBasic knowledge in telecommunications and networks, including GPON/XG-PON, OLT, ONU, Wi-Fi, and network managementBasic to intermediate English, with the ability to handle emails, technical documents, and communication with clientsGood communication, coordination, and execution skillsCustomer relationship management skillsCommercial profile, with the ability to identify needs, research the market, and generate new business opportunities and additional revenueAddtional Informations