Client Engagement: Build trusted, long-term relationships through regular check-ins, meetings, and personalized service.
Issue Resolution: Act quickly to address and resolve client complaints or service challenges .
Business Development: Identify opportunities for upselling and cross-selling products or services to expand account value.
Cross-Functional Collaboration: Coordinate with sales, marketing, product, and support teams to deliver seamless customer experiences.
Data & Trend Analysis: Monitor customer behavior, analyze feedback data, and track market trends to refine retention strategies.
Record Keeping: Maintain accurate, up-to-date account histories and interaction logs
Qualifications/Requirements:
- Education: Bachelor’s degree in business administration, marketing, communications, management, or a related field.
- Experience: 3 to 5 years of proven experience in account management, customer service, or sales.
- Communication Skills: Exceptional verbal, written, and active listening skills.
- Interpersonal Abilities: Strong conflict-resolution, negotiation, and rapport-building talents.
- Technical Proficiency: Familiarity with customer relationship management (CRM) systems and productivity suites (Microsoft Office or Google Workspace).
FEMALE
