Complaint Investigator Quality Assurance (m/f/d)
To find the best minds for the most diverse tasks and to connect people and technologies, anew every single day - that is what our customers value about FERCHAU. Support us: as an ambitious colleague who, like us, wants to take technologies to the next level. We realize exciting projects for well-known customers in all technology areas and for all industries, convincing daily with sound expertise and professional know-how.
Complaint Investigator Quality Assurance (m/f/d)
Your area of responsibility
- Processing and documentation of customer complaints
- Evaluation of complaints according to specified processes and work instructions
- Support in root cause analyses and documentation of results
- Review and evaluation of service reports to identify possible sources of error
- Coordination with internal specialist departments to clarify missing information
- Collaboration in the creation of test setups as well as performing simple verification and reproduction tests
- Analysis of recurring error patterns in the product environment together as a team
- Maintenance of relevant complaint documentation in QTrak, QDok or gPDM systems
What awaits you with us
- Permanent employment with a renowned company with 60 years of market experience
- Access to further exciting projects with well-known customers
- Personal support and coaching before the job interview
- We advocate for you - from the application process to your career start
- Company pension scheme
- Attractive shopping discounts (e.g., travel, electronics, cars)
What you bring with you
- Completed technical or medical technology degree or technician training
- Initial professional experience in a technical, quality-related or medical technology environment
- Basic knowledge of regulatory requirements such as CFR820 / QMSR, CFR803, CFR806, MDR
- Experience with MS Office as well as systems such as QTrak (Trackwise), QDok (Windchill), gPDM (Windchill) and ERP (AP+)
- Basic knowledge of the structure and function of RO, concentrate mixing and media supply products
- Good written and spoken English skills
Does our offer suit you? Then we look forward to receiving your application - preferably online under the reference number VA68-03287-WIPL to Ms. Melina Braun. We match: your potential and our possibilities. Challenge accepted? Let's start the next level together and develop the future!