Senior Client Advisor

Sales Performance Be accountable for one’s sales performance, engaging in upselling, cross selling and multiple selling for all product categories Be a role model for the Client Advisors and support them in their sales Deliver a compelling sales ceremony through effective story-telling, utilizing the correct product and brand knowledge to persuade customers. Ensures consistency in achieving the KPIs assigned, including but not limited to sales target, core category sales target, NPS etc. Client Management Identify customer needs correctly, making meaningful and insightful recommendations, whilst going above and beyond in terms of customer service expectation, anticipating clients needs where possible. Deploy the appropriate CRM tools, to develop and nurture existing relationships, properly strengthening client’s loyalty and interest for the brand. Demonstrate advanced clienteling skills, leveraging all available tools to develop existing clients and recruit new clients to build long term relationships  Store Operations  Be able to correctly operate the Inventory management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input  Work as a team to achieve store operation objectives, identify operational gaps and suggest improvements where appropriate and applicable. Assist Management in daily store operations: floor management, stock operations and opening / closing duties Support the Team / Store Management in developing the Client Advisors through mentoring and / or buddy system as well as the integration of new Client Advisors Store Management Maintain inventory accuracy by properly receive display and store merchandise according to company guidelines   Store Maintenance  Maintain a safe and clean store environment and implement daily housekeeping duties Maintain proper visual merchandising according to company guidelines. Job Requirement Minimum 5 years of related experience in retail/luxury industry with 2 years of supervisory capacity Result-driven, with demonstrated capacity to implement all needed initiatives and demonstrate commercial creativity to drive business in an unconventional manner if necessary Proficient in MS office, CRM and retail tools Building strong client relationships and delivering client-centric solutions Good communications skills and ability to multitask.