Customer Service Representative

Felixa is looking for a Customer Service Representative for its client. The company is a family-owned SME, but is active in more than 90 countries!

You are the essential link between the customers, the operational team, and external partners. You ensure that products are delivered correctly and on time worldwide.

Tasks:

• Managing customer files from A to Z and acting as the first point of contact.

• Supporting the sales managers in creating new orders.

• Keeping customer, order, and transport data up-to-date in SAP.

• Processing orders and collaborating with production planning and the warehouse for smooth delivery.

• Organizing and following up on worldwide transport.

• Handling customs, commercial, and transport documents according to L/C requirements and local regulations.

• Working in a close-knit team where you support your colleagues and share responsibilities together.

• A bachelor's or master's degree in an administrative, logistical, or scientific field.

• Affinity with customer service, administration, and operational collaboration.

• Accuracy and a preference for working with deadlines.

• Fluent command of English in speech and writing.

• Flexibility, versatility, and stress resistance.