Supervisory Psychologist (Branch Manager, Organizational Effectiveness)

Serves as the Branch Manager for the Organizational Effectiveness Branch (AHD-130), leading to improve organizational performance by providing consulting services, organizational diagnostics, and evidence-based interventions that strengthen leadership, team effectiveness, organizational culture, and workforce performance.

Major duties

Guides, supervises and supports the people, operations and work of the Organizational Effectiveness Branch. Coordinates with AHD leadership to establish and prioritize team goals, objectives and performance measures. The work of this position includes a mixture of routine and complex projects/programs based on the objectives of the major subdivision/LOB/SO. Engages with subordinate team members to translate team priorities into SMART goals and performance standards for each subordinate employee and clarify expectations for individual and team success. Plans the team's work; communicates the organization's vision and objectives; sets priorities; assigns tasks and responsibilities; monitors and evaluates performance; approving time and leave; and takes, recommends or approves corrective and disciplinary actions, as appropriate. Models and holds team members accountable for demonstrating a customer service orientation. Establishes a strong relationship with and integrates into the AHD leadership team. Develops and delivers clear, thoughtful and timely information, messages, reports and briefings to keep AHD leadership apprised of progress, results, and opportunities for the future. Defines, plans, and organizes assigned budget, staff, and other resources to accomplish objectives for organization project/program. Manages budget and either reallocates resources among the organization projects/programs or requests additional resources, as needed. Performs critical aspects of the budget planning process, including projecting short-term and long-term future needs and justifying resource requirements. Applies expertise in organizational psychology, team dynamics, and facilitation skills to lead the creation, execution and continuous improvement of the team's processes and procedures from service request intake and scoping through delivery and evaluation. Assigns work among subordinate team members that aligns with their positions, strengths, and development needs; institutes practices that promote collaboration and operational excellence; and manages team workload and customer expectations to maximize value delivered across the team. Reviews team member performance, work products, and deliverables; engages members in both ongoing conversations and required discussions; and provides them with meaningful and timely feedback to reinforce and strengthen performance. Deals promptly and appropriately with performance or conduct issues if and when they occur. Applies an advanced knowledge of the technical aspects of the work directed, an advanced knowledge of budget, human resource, and other administrative policies and procedures, and an advanced understanding of the objectives of the major subdivision. Encourages and supports team members in building their capabilities to meet or exceed team, office and professional goals. Provides coaching, mentoring, and other development opportunities that enhance resilience, on-the-job performance, and potential for success in roles of greater responsibility. Creates, implements and shares own development plan to help instill a culture of continual learning. Adapts readily, recovers quickly, and pivots to new ways of thinking and acting as new information, changing conditions, setbacks or obstacles require. Internal contacts include the subordinate team members, other AHD employees, AHD leadership, and colleagues in the Office of Human Resources. There will be frequent interactions with customers and potential customers in other FAA organizations. Work is governed by established policies, procedures, and organizational objectives that frequently leave room for discretion. The supervisor has the responsibility to ensure the alignment of team projects with AHD objectives. The manager's and team's performance are reviewed periodically by higher-level leadership, usually through status reports, meetings, and organizational performance measures. May perform other duties as assigned.

Qualifications

Basic Qualifications: Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree in Psychology. In addition to the basic qualifications, you must demonstrate in your application that you possess at least one year of specialized experience equivalent to the FV-I (FG/GS-13) level. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position being filled. To be creditable, specialized experience must have been equivalent to at least the next lower level in normal line of progression for the occupation in the organization. Specialized experience includes:

• Experience leading efforts to implement organizational development and change management solutions within a technical work environment;
• Experience facilitating multi-disciplinary teams to analyze business needs and to identify performance and cultural gaps to maximize the collective efforts of all people involved in a change, and to minimize the risk of implementation failure; and
• Experience applying psychological principles, theories, methods, or data to evaluate practical situations, organizational behavior and performance challenges for developing a planned approach to change within an organization.

Qualifications must be met by the closing date of the vacancy announcement. Applicants should include examples of specialized experience in their work history.

Education

This position has a positive education requirement: Applicants must submit a copy of their college or university transcripts(s) and certificates by the closing date of announcement to verify qualifications. If selected, an official transcript will be required prior to appointment. You may upload these documents with your application in USAJOBS or fax it to fax number provided in the announcement (please include announcement number on each page). Failure to do so will result in loss of consideration. Schools must be accredited by an accrediting institution recognized by the U.S. Department of Education. Accreditation may be verified at the following website: www.ed.gov/accreditation. Foreign education must be evaluated by a private professional organization specializing in interpretation of foreign education credentials or an accredited U.S. educational institution in terms of equivalence to a degree acquired at an American college or university. A copy of the evaluation results must be included, otherwise your foreign education will not be considered.

Information regarding Knowledge, Skills, and Ability (KSA) Narratives: As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA. In lieu of providing a KSA narrative response in the text box listed below each KSA, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate. Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Knowledge, Skills and Abilities (KSA) or Other Factors listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration.

Requirements

We are not accepting applications from noncitizens.