Supervisory IT Specialist

Serves as a Supervisory IT Specialist in the Project Support Section, AMK-244.

Major duties

Supervises a team of technical staff members, performing the full range of supervisory duties. Reviews work from staff ensuring compliance (internal/external) with applicable laws, regulations, policies, procedures, accuracy, and timeliness. Staff are responsible for providing planning, development research / assessment, requirements analysis, technical analysis, system development and operational/maintenance support of national governmental computer systems for the Department of Transportation (DOT) and other federal agencies. Individuals apply experience and comprehensive technical knowledge as well as understanding and communication of new technologies and methodologies, solving complex problems and developing improved technical processes. Applies analytical process to the principles, methods, and procedures used for the automated control of a process, including tractability of user requirements, planning, design, development and maintenance of associated software, hardware, and systems. Applies experience and comprehensive process and technical knowledge of all aspects of change management and release management, as well as business/functional policies and procedures, and has a detailed quantitative and qualitative understanding of the required business outcome, in terms of both technical (IT) and functional requirements. Ensures cross learning opportunities within the team and with other technical and functional teams. Presents to upper management known issues and/or deviations, solutions, and delivering value. Individual has on the job experience utilizing DevOps and Agile (SAFe) methodologies. Managerial duties include but are not limited to: communicating the organization¿s vision and objectives, setting priorities, assigning tasks and responsibilities, monitoring and evaluating performance, coaching and developing employee capabilities, leadership of individuals and teams, defining and taking action. Contributes to the budget planning process and short/long term needs. Requiring comprehensive knowledge of technical aspects of work directed knowledge of budget aspects, human resource acknowledgement, and experience following administrative policies and procedures. Resolves all but unique technical problems without the intervention of upper-level management, does communicate directly with upper-level management to jointly resolve issues. Work activities typically impact directly on the objectives of one or more major subdivisions and may impact on the objectives of the FM. Applying service support elements of the Information Technology (IT) best practices within Information Technology Infrastructure Library (ITIL) standards. Managing operations in a complex, integrated Oracle ERP environment, including standards & leading practices in developing custom extensions and customization of Oracle E-Business suite of applications.

Qualifications

To qualify for this position at the FV-J (FG/GS-14) level, you must demonstrate in your application that you possess at least one (1) year of specialized experience equivalent to the FV-I (FG/GS-13) level. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position. Specialized experience includes: Experience with Oracle Enterprise Business Suite, Oracle Federal Financials 12.1 or higher, Oracle Database 12C or higher, Service Oriented Architecture (SOA), Oracle Business Intelligence (OBIEE), and/or Oracle PL/SQL. AND Individuals must have IT-related experience demonstrating each of the four competencies listed below. The experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

ALSO Quality Ranking Factor (QRF): Well-Qualified applicants will possess documented experience managing project implementations, patch deployments, Tier 3 helpdesk escalation workflows, and proactive or emergency security patching schedules within an Oracle E-Business Suite (EBS) and SplashBI environment to ensure compliance with federal vulnerability directives (e.g., CISA Binding Operational Directives/Executive Orders). Proven experience leading teams through federal financial or security IT audits (e.g., FISMA, ITGC), developing audit finding remediation plans, and enforcing separation of duties (SoD) within enterprise software. Possession of recognized certifications in SAFe frameworks (e.g., SAFe Agilist, SAFe RTE), Kanban (e.g., KMP), or IT Service Management (e.g., ITIL v4). Applicants should provide examples of specialized experience in their work history. Qualifications must be met by the closing date of the vacancy announcement.

Education

Refer to Qualifications. KSA Information: As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA. In lieu of providing a KSA narrative response in the text box listed below each Knowledge, Skills and Abilities section, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate. Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Knowledge, Skills and Abilities (KSA) or Other Factors listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration.

Requirements

We are not accepting applications from noncitizens.