Application Support Engineer (M/F)

Job Description:

I am Sheeranaze MEHENTAL, Recruitment Consultant at FED IT, a recruitment firm specializing in information systems and digital transformation professions: infrastructure, project management, data, cybersecurity, development, and top management. I am recruiting for my client based in Paris 8, an Application Support Engineer (M/F) for a permanent contract (CDI).

This position is attached to the Application Support team and consists of providing support for Front Office applications dedicated to Sales & Trading activities, with a specialization in electronic trading platforms. You will join the EMEA Production Management & Service Delivery organization, whose mission is to support the growth, resilience, and operational maturity of Fixed Income activities. On a functional level, you will be integrated into the Sales & Trading Application Support team based in London, while being locally attached to the Paris office. This organization guarantees homogeneous support standards, common processes, and effective collaboration on a regional scale. The position involves regular interactions with: Front Office users, development and change management teams, Infrastructure teams, publishers and external service providers. This position will allow you to: Guarantee the stability, availability, and performance of critical applications used by Sales & Trading teams in EMEA. Develop trusting relationships with Trading, Sales, Middle Office, Operations, IT teams, and external vendors. Participate in the deployment of new business projects, platform evolutions, and the continuous improvement of production environments. Work in an international support model with teams located in EMEA, New York, and Asia-Pacific. Participate in incident management, production governance, preparation of production releases, as well as continuous service improvement. Experience supporting Fixed Income trading platforms such as TOMS, eTOMS, ION Anvil, Bloomberg, or equivalent solutions. Knowledge of interest rate products (Fixed Income), notably Credit, Repo, and Rates. Experience in a production support organization aligned with ITIL best practices. Experience in vendor management, service reviews, and application support models provided by service providers. Participation in on-call shifts, production release management, or support outside of business hours.

Profile Description:

You have: Experience in production support for critical applications in the financial services sector. Good knowledge of electronic trading platforms, Front Office processes, and the operational constraints of Sales & Trading activities. Proven experience in incident management, problem-solving, and root cause analysis. Good mastery of IT Service Management principles, production governance, operational risks, and audit requirements. The ability to collaborate effectively with traders in a demanding market environment. Experience with production releases, application upgrades, and deployments. Excellent organizational and priority management skills. Excellent interpersonal, communication, and coordination skills. Perfect mastery of English, both written and spoken. Remuneration: Up to 90K€ depending on profile