Customer Service Manager (M/F)

Are you looking for a position as a Professional English Customer Service Manager? Are you attracted to the medical sector? Are you recognized for your empathy and listening skills? I am Laure Evain, recruitment consultant at Fed Supply, and I am recruiting a Professional English Customer Service Manager for a permanent contract (CDI). Your position as customer service manager: within a customer service department of 12 people, you will provide high-quality support to patients as well as internal and external stakeholders. You will handle the processing and follow-up of requests to guarantee a high level of satisfaction and proper administrative management of files. Your main missions are to:

• Receive and process incoming calls and customer/patient requests
• Analyze needs, qualify requests, and provide the first appropriate solutions
• Ensure the administrative and operational follow-up of files within defined deadlines
• Update information and track interactions in IT tools and CRM
• Follow up on ongoing files and guarantee their proper resolution
• Ensure coordination with internal teams (technical, logistics, support, etc.)
• Perform regular reporting of your activity and contribute to the monitoring of performance indicators
• Ensure compliance with internal procedures and quality requirements specific to the medical sector
• Participate in the continuous improvement of processes and cross-functional service projects

Quick start possible. Salary: 32 K€ over 13 months + 5 K€ / year for on-call duties + Mutuelle + Tickets Restaurant + Participation (after 1 year of seniority) Hours: according to schedule, with a 1-hour lunch break from Monday to Friday. 1.5 RTT / month 2 days of teleworking / week (after the trial period) 2 on-call shifts / month paid in addition to the annual salary (10 H over the weekend) Status: Agent de Maîtrise

With a Bac +2/3 education (customer relations, commerce, management, or equivalent field), you have a first experience in customer service, ideally in a technical, medical, or demanding environment in terms of service quality. You have professional fluent English (minimum B1 or 850 points on the TOEIC) You are recognized for your:

• Sense of service and customer/patient satisfaction
• Ability to analyze and solve problems
• Rigor in administrative follow-up and file management
• Interpersonal skills and team spirit
• Organization and priority management
• Ability to adapt in a dynamic environment

You master office tools (Pack Office) and are comfortable with ERP or customer relationship management tools. Why join this company? You are joining an innovative company in the health sector, recognized for its commitment to patients. This position will allow you to evolve in a stimulating, growing, structured, and human-centered environment.

I am Laure Evain, in charge of this recruitment for my client; if your profile matches, please apply and then contact me at *

Contract: CDI Salary: 32000 to 37000 EUR per year