Technical Support Manager (M/F)

About the company

I am Malick, a recruitment consultant for FED Engineering, and I am looking for a Technical Support Engineer M/F in CDI for my client.

Your tasks

Reporting to the Technical Support Manager, you will play a key role in the technical support of the company's products and solutions.

Acting as the interface between sales teams, partners, and customers, you will intervene throughout the product lifecycle, contribute to their deployment, and participate in the continuous improvement of service quality.

Ensure the translation, proofreading, and distribution of technical materials necessary for product deployment.

• Train internal teams and maintenance partners on the proposed solutions.
• Provide technical support to customers and sales teams, particularly in equipment monitoring and the resolution of encountered issues.
• Diagnose malfunctions, perform necessary tests, and coordinate their resolution with the relevant teams.
• Ensure the follow-up of technical incidents and identify recurring issues to contribute to their long-term resolution.
• Participate in the preparation and drafting of responses to calls for tenders, as well as commercial presentations.
• Coordinate exchanges with the various entities and partners involved in projects, including in an international environment.
• Lead cross-functional projects by ensuring the follow-up of objectives, schedules, and actions undertaken.
• Design educational materials, organize, and lead technical training sessions for internal teams and customers.
• Manage requests sent to the hotline, ensure their follow-up, and ensure users are properly informed.

If you wish to hold a versatile position combining technical expertise, customer relations, training, and project management, this opportunity will allow you to develop your skills in a stimulating environment and contribute directly to the quality of the proposed solutions.

Requirements

My client is looking for an Engineer with higher education in engineering, with an initial significant experience in technical support, customer support, or a similar technical environment.

Knowledge of electronics and experience with SAP will be additional assets.

Proficiency in professional English is indispensable for evolving in an environment involving exchanges with different interlocutors.

You are organized, pedagogical, and possess a strong sense of service. Your ability to analyze technical issues, manage priorities, and coordinate actions with various interlocutors will be essential to succeed in this position.

What we offer

Between 40k€ and 48k€ fixed. Profit-sharing, incentive schemes, employee savings, meal vouchers, CSE benefits, and a teleworking agreement of up to two days per week. A structured integration process is planned to support your onboarding.

How to apply

You will first meet Malick from FED Engineering (if you are not already known to us), then, after validation of your application, you will meet the operational teams and the interlocutors in charge of recruitment.

Other

Regular travel to customers throughout France is to be expected. </body>