Customer Service Officer (1 year contract)

Your tasks

About the Role We are seeking a proactive and customer-focused Customer Service Officer to join an established marine industry business in Singapore. In this role, you will manage sales support and customer service activities for assigned accounts, overseeing the entire order-to-delivery process and ensuring timely, accurate and reliable service.

• Handle customer enquiries relating to product availability, pricing, delivery charges and lead times.
• Coordinate with the Sales team to manage account-specific pricing, supply arrangements and payment terms.
• Manage the full order-to-delivery cycle, working closely with customers, global supply teams, Sales and local delivery partners.
• Coordinate delivery schedules and respond promptly to changes in customer requirements, shipping schedules and supply constraints.
• Monitor order progress, prepare delivery documentation and submit delivery notes for invoicing.
• Follow up on outstanding payments and support timely account settlement.
• Build and maintain strong customer relationships while monitoring account performance and changing customer needs.
• Work collaboratively with colleagues to ensure seamless service delivery and provide operational support when required.
• Adhere to company quality, environmental and compliance policies, contributing to continuous process improvement.

Requirements

This position is ideal for an experienced customer service or order management professional who thrives in a fast-paced environment, communicates effectively with multiple stakeholders and takes ownership of resolving operational challenges.

• Diploma or Degree in Business, Supply Chain Management, Sales and Marketing, or a related discipline.
• 3-5 years of relevant experience in customer service, sales support, supply chain or order management.
• Hands-on experience managing the full order management and fulfilment cycle.
• Strong communication and interpersonal skills, with a proactive and customer-oriented approach.
• Excellent organisational skills, attention to detail and the ability to prioritise competing tasks.
• Proficient in Microsoft Office, particularly Excel.
• Able to work independently while contributing effectively as part of a team.
• Strong sense of urgency and the ability to respond quickly in a time-sensitive operational environment.
• Good command of written and spoken English.
• Experience in the marine or shipping industry would be an advantage.

We are looking for someone who takes ownership, anticipates customer needs and remains composed under pressure. Given the time-sensitive nature of marine operations and vessel schedules, responsiveness, accuracy, flexibility and a strong service mindset are essential.

How to apply

If you have solid order management experience and enjoy working in a dynamic, customer-facing environment, we welcome your application.

Other

_Only shortlisted candidates will be contacted._ Phoebe Woo EA Reg No: R25142324