CUSTOMER SERVICE EXECUTIVE
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- Handle customer enquiries and provide professional support for shipping and freight forwarding services.
- Coordinate import and export shipments with shipping lines, freight agents, transporters, and overseas partners.
- Prepare and process shipping documents, including shipping instructions, Bills of Lading, invoices, and related documentation.
- Monitor shipment schedules and provide timely updates to customers.
- Coordinate with internal operations teams to ensure smooth cargo movement and delivery.
- Handle customer feedback and resolve service-related issues efficiently.
- Maintain accurate shipment records and customer information.