Customer Support Administrator

Hersham £26,000 to £28,000

Are you looking to take the next step in your customer support career? Join a thriving and well-established business in Esher where your development truly matters. We are on the lookout for a proactive and personable Customer Support Administrator to become a key part of a friendly, high-performing team. You will be working from modern offices, supporting valued customers, and playing a vital role in keeping operations running smoothly.

What's in it for you? Hybrid working - 2 days from home after probation Flexible working options 25 days holiday + bank holidays

Responsibilities You will be the go-to contact for customers, ensuring a seamless experience from order to delivery: Manage a portfolio of customer accounts daily Process orders and coordinate delivery schedules Work closely with the Sales team to support business growth Track orders and ensure timely, accurate deliveries Build strong, lasting relationships with customers Provide product information and updates on orders/contracts Handle queries and complaints with confidence and care Support internal teams with administrative tasks when needed

Skills required At least 1 year of office-based customer service experience Strong IT skills - ideally with SAP, Power BI, or advanced Excel Confident using the MS Office suite Excellent communication and relationship-building skills Hybrid working atter probation Own transport is essential due to location

Apply now and take the next step in joining a fantastic team!