Receptionist

Key Responsibilities

Front Desk & Visitor Management

• Serve as the first point of contact for the church, welcoming members, visitors and guests in a warm, professional manner.
• Manage the front desk during morning hours on weekdays and Saturdays, ensuring the reception area is tidy, presentable and properly staffed.
• Direct visitors, contractors and delivery personnel to the appropriate staff or venue.
• Maintain a visitor log and follow safety/security procedures for building access.

Phone, Email, Correspondence, Room & Zoom Bookings

• Answer, screen and route incoming calls promptly and courteously; take and relay accurate messages.
• Forward ICE calls to the Pastoral Team Member according to the duty roster.
• Monitor the general church email inbox and respond to or redirect enquiries in a timely manner.
• Receive, sort and distribute incoming mail, parcels and deliveries; prepare outgoing mail and courier requests.
• Mail and record outgoing documents, and maintain a monthly record of postage used.
• Assist with drafting routine correspondence, notices and acknowledgement letters as needed.
• Manage room booking requests from staff, members, Preschool and FaithActs, as well as the Zoom booking calendar, avoiding scheduling conflicts.

Member Care & Communications

• Prepare and mail birthday cards, or send email birthday greetings, to members.
• Send SMS reminders to Holy Communion stewards.

Administrative Support

• Coordinate and order monthly groceries for the office, Mandarin Service and Hospitality (ACJC).
• Issue car decals to members/worshippers upon request and update car decal records.

Baptism & Membership Classes Support

• Assist the Pastoral Team Member with Baptism & Membership classes and services, including registration, printing notes, taking attendance, printing certificates, and updating the membership database after the service.

This is a part-time position, working hours from Mondays to Saturdays, mornings only

Requirements

• GCE 'O' / 'A' Level, Diploma or equivalent; relevant experience in a receptionist, front-desk or administrative role preferred.
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable learning new administrative systems.
• Warm, friendly and professional disposition with strong interpersonal and communication skills.
• Well-organised, detail-oriented and able to multi-task in a busy front-desk environment.
• High level of integrity, discretion and confidentiality when handling personal and church information.
• Able to work on weekday mornings and Saturday mornings, on a part time basis.