front desk agent

We are looking for a customer centric Guest Services Agent to join our team at the *Fairfield Inn & Suites by Marriott West Kelowna*

Some of the responsibilities include, but are not limited to:

• Process guest arrivals and departures, including all necessary payments
• Handle & coordinate room assignments and pre-arrivals
• Check-in and check-out of groups and tours
• Answering calls and assisting guests with reservations or any other inquiries in a timely manner.
• Assisting guests with booking wine packages, restaurant reservations
• Contributing to a positive team culture
• A proactive approach to guest comments/issues, ensuring these are handled in a professional manner meeting or exceeding guests expectations
• Help achieve departmental goals and contributes ideas for better guest satisfaction, colleague relations and revenue enhancement by providing motivational leadership
• High School graduation required
• Hotel experience an asset but not required.
• Proficient with computers. Experience with Stay PMS will be an asset
• Ability to plan, prioritize and complete multiple projects
• Self Starter who is empowered to take the initiative to do what it takes to ensure the best guest experience
• Ability to work with all employees to promote teamwork and co-operative relationships within and across departments
• Ability to work evenings and weekends. Shifts run from 7am - 3pm or 3pm - 11pm, so reliable transportation is important. Occasionally you may be asked to cover an overnight 11pm ? 7am shift.

Job Types: Full-time, Permanent

Pay: $18.75 per hour

Benefits:

• Dental care
• Extended health care
• Paid time off
• Vision care

Experience:

• Customer service: 1 year (preferred)

Work Location: In person