Debt Collection Supervisor ทำงานเข้าOffice 3 วัน /WFH 2 วัน(หยุดส.-อานักขัตฤกษ์)

Job Description

• Supervise daily operations of the debt collection team to meet performance targets
• Monitor collection activities and ensure compliance with company policies and legal regulations
• Provide coaching, training, and performance feedback to collection staff
• Handle complex or escalated collection cases and negotiate payment solutions with customers
• Track team metrics, prepare performance reports, and identify areas for improvement
• Collaborate with internal departments such as legal and finance to resolve disputes or issues
• Develop and implement strategies to maximize recovery rates while preserving client relationships
• Maintain accurate records of communication and collection activity
• Ensure timely reporting and documentation for management and audits
• Support recruitment and onboarding of new collection team members

Qualifications: Bachelor’s degree in Finance, Business, or related field 3–5 years of experience in debt collection, with at least 1–2 years in a supervisory role Strong knowledge of collection regulations, insurance, installment loan practices Proficient in Microsoft Office; experience with collection software or CRM systems is a plus Excellent leadership and people management skills Strong negotiation and conflict resolution abilities High level of accuracy, attention to detail, and organizational skills Ability to handle sensitive and confidential information professionally Strong written and verbal communication skills Analytical thinker with a proactive approach to process improvement