Production Operations & Infrastructure Lead (Trading Systems)

ROLE PURPOSE

You will own the reliability of our production trading systems and the infrastructure they run on. You will work closely with traders, our in-house and vendor developers, clients, SGX colocation operations and service providers to resolve issues quickly and deliver changes safely.

OUR ENVIRONMENT

• Distributed, message-based architecture with services written mainly in Go.
• Desktop trading applications built on Electron.
• Infrastructure across SGX colocation, Microsoft Azure and client premises.

KEY PROJECTS IN YOUR FIRST 12 MONTHS

• Build out our new SGX colocation rack: equipment installation, fiber cross-connects, connectivity testing and go-live, using a newly completed leased line from our key client office.
• Lead the infrastructure and testing side of our migration to ITCH, including industry test sessions and production cut-over.

KEY RESPONSIBILITIES

Production operations

• Run system health checks and monitor availability, alerts and performance.
• Respond to issues reported by traders: assess impact, work with developers, and coordinate resolution and service validation.
• Maintain incident records, runbooks, escalation procedures and follow-up actions.

Infrastructure management

• Set up, maintain, tune and monitor servers, operating systems, networks, storage, internet connectivity and alerting across SGX colocation, Azure and client premises.
• Coordinate SGX colocation equipment installation, cross-connects, circuits, connectivity testing, and physical or network handoffs.
• Troubleshoot colocation and connectivity issues, working with SGX colocation operations, network providers, vendors, clients and internal teams through to resolution.
• Maintain network diagrams, circuit records and vendor contacts. Support capacity planning, security, backup and recovery.

Release quality and delivery

• Coordinate functional and non-functional work across in-house and vendor developers using practical Agile practices.
• Reproduce issues and test fixes from a trader's point of view, including replaying relevant scenarios before and after changes.
• Coordinate deployments, rollback plans and post-deployment checks. Keep change logs and documentation up to date.

Protocol migration and industry testing

• Plan and run testing for the migration to ITCH protocl, including connectivity, certification and regression testing.
• Represent the firm in exchange and industry test sessions, and coordinate fixes with developers and vendors.
• Plan and support cut-over and rollback for migration releases.

REQUIREMENTS

• At least 5 years' experience supporting production systems, including incident investigation and release coordination.
• Hands-on experience with servers, operating systems, networking, connectivity and monitoring tools.
• Experience with colocation or data centre operations, including physical installation and cabling.
• Experience supporting electronic trading systems, such as order routing, market data or execution platforms.
• Ability to test trading workflows and explain technical issues clearly to traders, developers and vendors.- Comfortable working independently in a small team and owning outcomes end to end.

GOOD TO HAVE

• Experience with SGX colocation or SGX connectivity.
• Experience with FIX or exchange-native trading protocols.
• Experience operating message-based or pub/sub systems (e.g. message queues, event streaming).
• Ability to read and debug Go services, including logs, builds and deployments.
• Experience supporting Electron or other desktop applications on trader workstations.
• Experience with low-latency networking or market data distribution.
• Experience with Microsoft Azure.
• Experience with a previous exchange protocol migration.