Customer Service E-Commerce

#BeOneofOurFaces! Joining FACETOLOGY means becoming part of a dynamic beauty brand. We are a human-centric environment, driven by the purpose of enhancing quality of life through our products.

As a Admin Customer Service E-Commerce, you will:

• Respond to customer inquiries regarding products, services, order status, and general questions by chat in e-commerce (Shopee, Tokopedia, Lazada, Tiktokshop, etc)
• Resolve customer issues related to orders, payments, refunds, and product information.
• Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions.

Requirements:

• Minimum Diploma or Bachelor Degree.
• Previous experience in customer service, especially within an e-commerce.
• Familiar with major e-commerce platforms (Shopee, Tokopedia, TikTok Shop, Lazada, etc.) and their operational tools.
• Excellent communication and writing skills that aligned with brand voice.
• Strong problem-solving abilities and the capacity to handle challenging situations with professionalism.
• Strong Interest and knowledge in beauty industry (skincare and make up).
• Willing to work in shift including weekends or campaign periods.
• Placement: Facetology Head Office, Tebet, South Jakarta

Skills: E-Commerce System Management, After-Sales Service, Customer Service, Customer Relationship Management, Customer Support, Problem Solving, Microsoft Office, Marketplace, Communication Skills