Customer Service Assistant to the B2B team
F9 Distribution Oy is Finland's largest distributor of IT, mobile and consumer electronics, as well as real estate and electrical solutions. We represent the best manufacturers and solutions in the industry. Our sales channel covers all of Finland, other Nordic countries, and the Baltic region. In addition to distribution activities, we offer our customers comprehensive installation and logistics services. Our work is based on customer-oriented and active operations, and our professional market expertise guarantees our customers high-quality and fast service in every situation. We offer diverse career opportunities for those interested in sales, marketing, and logistics roles in a growing company. Check out more information at www.f9.fi
Customer Service Assistant to the B2B team
Do you enjoy customer service and do you take initiative? Would you like to work as part of the evolving IT industry and learn more about the commercial operating environment at the same time?
We are now looking for a customer-service-oriented and active Customer Service Assistant for a permanent position in our B2B customer service team at our Tampere office, which is one of our four sales teams.
What kind of work awaits you?
As a Customer Service Assistant, you will support our customers in their daily matters through multiple channels, including telephone, email, and chat service. You will respond to customer inquiries and, at the same time, work closely with our other departments, such as product marketing and the transport team.
During your working days, among other things:
you serve our B2B customers in different channels and resolve various situations
you process sales orders and track deliveries
you maintain and update customer data
you assist our sales negotiators in preparing offers
you map the purchasing needs of our current customers.
The role focuses on customer service, and you will be in contact with customers daily, so working on the phone should feel natural to you. You will also get to develop your commercial expertise and learn how to find the right solutions for customer needs.
What kind of person are we looking for?
You have suitable commercial education for the position (e.g., merkonomi or tradenomi) or experience in similar assistant roles.
We hope that:
you have good interpersonal skills and enjoy customer service tasks
you are proactive and active
you have expertise or interest in IT industry products
you are ready to handle customer service situations also in English
you have good IT skills and master, for example, Excel fluently.
You don't need to know everything beforehand, as we offer you comprehensive orientation and you will have encouraging and pleasant colleagues for support. Above all, we value a motivated and proactive attitude, as well as a friendly and careful working style even in busy situations.
What do we offer you?
With us, you will work in an encouraging and professional community where you get to collaborate with our interesting partners. We offer you an excellent opportunity to develop in your work and work with the latest products in the IT industry, as well as comprehensive employee benefits, such as exercise and lunch benefits. Get to know F9 as an employer and read more about our employees' career paths here .
Our shared passion is to help our customers achieve their goals and to act as the best experts in our industry.
Will the next step in your career start with us? Send your application and CV including your salary expectation by Wednesday, September 30, 2026, through our application portal. Tell us what piqued your interest in the position and how you could utilize your expertise with us. The job starts according to the agreement.