AIOps & SRE Architect

About the company

At EY, we develop you with future-focused skills and equip you with world-class experiences. We empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

We work together across our full spectrum of services and skills powered by technology and AI, so that business, people and the planet can thrive together.

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Your tasks

About the opportunity We are seeking an experienced AIOps& SRE Architect to lead the strategy, assessment, design,implementation, and optimization of enterprise-wide AIOps capabilities. Thisrole will be responsible for evaluating the current monitoring andobservability landscape, defining AIOps use cases, selecting and implementingthe most suitable AIOps platform, and driving automation, intelligent incidentmanagement, and self-healing capabilities across the enterprise.

AIOps Strategy & Assessment

• Assess the organization's current monitoring, observability, event management, and operational landscape.
• Conduct maturity assessments and identify gaps against industry-leading observability and AIOps practices.
• Define the enterprise AIOps vision, strategy, roadmap, and adoption approach.
• Establish telemetry requirements needed to enable advanced AIOps capabilities.
• Identify key business and operational challenges that can be addressed through AIOps.

Observability & Telemetry Architecture

• Analyze existing telemetry sources including metrics, logs, traces, events, topology, and dependency data.
• Identify observability gaps and recommend improvements to achieve comprehensive coverage.
• Define enterprise standards for telemetry collection, normalization, correlation, and governance.
• Drive standardization of monitoring instrumentation and observability practices across technology domains.
• Establish data quality, retention, and telemetry governance standards.

AIOps Use Case Development

• Identify, prioritize, anddefine high-value AIOps use cases such as Event noise reduction &deduplication, Alert correlation and suppression, RCA, Predictive Operationsetc
• Build business cases, success metrics, and value realization frameworks for AIOps initiatives.

Platform Evaluation & Tool Selection

• Develop evaluation criteria and assessment frameworks for AIOps platforms.
• Conduct market analysis and comparative evaluations of leading AIOps solutions.
• Lead Proof of Concepts (PoCs) and benchmark platform capabilities.
• Assess functional, technical, integration, scalability, security, and operational requirements.

Platform Implementation &Integration

• Design and implement the selected AIOps platform architecture.
• Configure core AIOps capabilities including:
• Event management
• Alert correlation
• Machine Learning models
• Topology and dependency mapping
• RCA workflows
• Incident analytics
• Service health dashboards
• Collaborate with infrastructure, application, cloud, DevOps, SRE, and platform teams to onboard integrations.
• Integrate monitoring, ITSM, CMDB, cloud, automation, and collaboration tools.
• Ensure seamless data ingestion and correlation across enterprise systems.

Operating Model & Governance

• Define the enterprise AIOps operating model.
• Establish governance structures, processes, and responsibilities.
• Define KPIs, SLAs, maturity metrics, and success measures.
• Develop operational runbooks and standard operating procedures.
• Create executive and operational reporting mechanisms.

Automation & Self-Healing

• Design and implement operational automation and auto-remediation solutions.
• Partner with automation teams to develop self-healing workflows.
• Leverage orchestration platforms to automate incident response actions.
• Identify repetitive operational tasks suitable for automation.
• Establish approval models and guardrails for autonomous operations.

Continuous Optimization

• Continuously tune AI/ML models, correlation rules, and detection thresholds.
• Improve RCA accuracy and operational effectiveness through continuous feedback loops.
• Monitor business outcomes and optimize platform adoption.
• Drive continuous improvement initiatives to increase operational efficiency and service reliability.
• Mentor operational teams and promote AIOps best practices across the organization.

Resilience & Reliability

• Contribute to organization wide initiatives related to Technology Resilience & Reliability Engineering

Requirements

The ideal candidate will possess deep expertise in SRE, observability, monitoring, IT operations, cloud platforms, automation, and AIOps technologies, with a strong ability to influence stakeholders and drive transformational initiatives. The candidate should also contribute to Resilience and Reliability across the enterprise, like Disaster Recovery planning, execution and optimization. An ideal candidate will have a minimum of 16 years of experience and having played such roles.

What’s most important is that you’re dedicated to supporting your colleagues as part of a high-performing team. You’ll need to thrive in picking up new skills and talents as you go, so natural curiosity, a lot of questions and the confidence to speak up when you see something that could be improved are essential. If you’ve got the right combination of technical knowledge and communication skills, this role is for you.

What we offer

What we offer you We will fuel your ambition and potential with future-focused skills development that equips you with state-of-the-art methodologies and technology-enabled solutions. With more than 25,000 people in 150 countries, you will join an inclusive and empowering culture that values your uniqueness, prioritizes your wellbeing, and immerses you in the diverse thinking and cross-cultural experiences necessary to help deliver impact to clients across the globe and to help build a better working world. Learn more about careers at EY-Parthenon.

How to apply

Are you ready to shape your future with confidence? Apply today.

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