Manager Transformation & AI - M/F

The supported company and the missions:

The company supported in its permanent recruitment: Join a large international agency, a leader in consulting and marketing technologies. Backed by a major global group leading in communication, digital transformation, and customer experience, this structure brings together several hundred employees in France and works with major brands from various sectors (retail, luxury, services, hospitality, finance…) on strategic issues related to business transformation, CRM, data, AI, and omnichannel customer experience. Within the Business Consulting pole, teams converge strategic vision and operational execution, with a cross-functional approach combining consulting, innovation, technology, and change management. The team works with key accounts and recognized brands on issues combining organizational transformation, omnichannel customer experience, CRM, data, AI, and change management.

The missions / roles

As a Manager, you will lead strategic transformation missions around the adoption, governance, and industrialization of AI uses within large organizations. You will also play a key role in the development of the practice and the management of teams. In this capacity, you will be required to:

• Supervise complex transformation programs related to large-scale AI deployment
• Support clients in defining their AI adoption and organizational transformation strategies
• Structure change management frameworks associated with new AI and digital uses
• Intervene on topics of governance, industrialization of practices, and business acculturation to AI
• Lead end-to-end transformation missions: strategic scoping, roadmap, operational support, and implementation management
• Supervise and develop the skills of the team's consultants
• Present strategic recommendations to business departments and transformation departments
• Participate in business development and the structuring of offers around transformation and AI
• Collaborate with the group's expert teams (Data, AI, MarTech, Digital, CX…) in order to propose high-value-added cross-functional approaches

Occasionally intervene on customer experience, CRM, or omnichannel engagement issues depending on the projects

High exposure to strategic transformation projects within large international groups, in a context of accelerating AI uses at the organizational scale.

Profile:

You have at least 8 years in transformation consulting, with recognized expertise in organizational transformation programs, change management, or the adoption of new operating models. You have already led complex strategic missions for large groups and supported high-impact transformations involving issues of acculturation, governance, and large-scale deployment, particularly around the uses of artificial intelligence. Your ability to structure transformation approaches, unite high-level stakeholders, and carry strategic recommendations will be key in this position. Experience in AI, data, digital workplace, CRM, or process transformation subjects is particularly appreciated. You move with ease in an international context and have fluent English.

Advantages:

Working conditions and benefits

• CDI within an international group recognized in the fields of digital, data, and marketing
• Remuneration according to experience: 65-72K€
• Hybrid teleworking 2 days / week
• Easily accessible premises (Levallois Perret, near metro 3)
• Varied projects for major national and international brands
• Stimulating environment combining data, innovation, and marketing strategy
• Strong collaborative culture and work with multidisciplinary experts
• Evolution perspectives within an international ecosystem

Recruitment process

• Telephone exchange with an Externatic consultant (Hadrien)
• HR interview with the company
• Meeting with the operational manager accompanied by a technical test
• English test
• Final interview with the management of the relevant pole

Externatic is committed to providing you with fast, transparent, and personalized follow-up throughout the process.