Customer Service Executive / Client Service
EXPOSYSTEM A.E., the leading company in exhibition and conference support as well as in the design and construction of exhibition stands, is seeking a Customer Service Executive / Client Service to join the organizer and exhibitor service team at DIEΘ.
RESPONSIBILITIES - WORK FRAMEWORK Planning, organization, management, consulting, and sales/rental service of exhibition services and equipment Utilization of telephone and electronic communications, the internet, and every available medium for the sale of services and the service of organizers and exhibitors Submission of offers to customers according to their exhibition needs and ensuring their approval Order taking and order entries in ERP Ordering and order entries to suppliers and partners in ERP Dispatch / invoicing of sales/rental orders of equipment Reports on orders, sales, and dispatches Entry of price lists and documents and their archiving Management of problems and complaints and ensuring customer satisfaction Maintenance of excellent professional-customer relationships Constant communication between the Company's departments
Required Qualifications: At least 3 years of experience in customer service in companies providing marketing, promotion, advertising, exhibition, or equipment services. Knowledge of graphic design and decoration will be appreciated. Knowledge of using ERP information systems. Knowledge of Entersoft Business Suite is desirable. Excellent knowledge of office programs, the internet, and electronic communication. Excellent knowledge of English Marketing knowledge. Experience in the sale of exhibition services or equipment is desirable.
SKILLS AND ABILITIES Sales and service-oriented mindset and culture, setting, pursuing, and achieving qualitative and quantitative goals Inductive thinking and action Planning, organization, and management of time and resources Communication skills and ability to influence Attention to detail and adherence to specifications, procedures, and schedules Problem management with speed and resourcefulness Politeness, dynamism, consistency, and professionalism
Benefits: Career and perspective position Stable compensation Private insurance program