Receptionist cum Admin Support

We are looking for a customer service and administrative support staff to support daily operations, assist students, parents and members of the public, and ensure smooth classroom, test centre and administrative activities.

Key Responsibilities

• Provide information and assistance to students, parents, vendors and members of the public, including handling walk-in enquiries and emails.
• Provide administrative support for short courses and test centre operations, including student verification for assessments.
• Assist with the issuance of requested items/documents.
• Receive and dispatch printed notes, stationery, products, refreshments and other materials.
• Maintain daily cleanliness and neatness of the service counter and surrounding area.
• Manage and document the issuance of room keys.
• Open and lock rooms at the start and end of operating hours.
• Liaise with Facilities Management on classroom upkeep and maintenance.
• Support the coordination and delivery of refreshments for classes.
• Upload and update content on digital display panels via the content management system.
• Handle logistical matters, including stocking, shelving, movement of classroom
• Perform other ad-hoc duties as assigned.

Requirements

• Minimum GCE ‘N’ Levels or equivalent qualification
• Minimum 3 years of experience in customer service and administrative support.
• Prior experience in a school environment is an advantage.
• Able to handle walk-in enquiries from English-speaking students, parents and vendors; basic Mandarin is an advantage.
• Prior experience in uploading and scheduling content on digital display panels via a content management platform.
• Proficient in Microsoft Office applications, including Word, Excel and Email, as well as call handling and basic record-keeping.
• Strong communication and interpersonal skills.
• Good customer service skills.
• High level of initiative with the ability to work independently.
• Experience in logistical operations, including stocking, shelving, moving classroom furniture and operating operable walls.

Working hours / Information:

• Monday to Friday: 8am to 4pm / 12pm to 8pm (Rotating Shift)
• Saturday: 8am to 1pm
• Nearest MRT: Woodland North Station
• Work Location: In person