Logistics Coordinator

Required: Customer Service Logistics Coordinator for a security company in Yehud!

Job Description: Responsibility for executing and coordinating all logistical processes supporting customer service, while working continuously with organizational information systems, managing RMA processes, import and export, and tracking item movement and shipments. The role includes working with customer support managers and internal organizational interfaces, alongside generating reports, data analysis, and monitoring logistical activity, with the aim of ensuring quality service, meeting deadlines, and continuous process improvement.

Areas of Responsibility

• Executing and managing RMA processes in SAP, CRM, and the customer service portal.
• Opening service tickets, receiving equipment, identifying items, photographing, and registration in systems.
• Participating in equipment receiving processes and managing records and tracking reports.
• Executing and coordinating export processes, including opening supplies, preparing shipments, coordinating packaging, accompanying documents, and approvals.
• Handling and monitoring import processes, promoting the arrival of parts from abroad, and tracking until process completion.
• Ordering shipping and transport, including campus transfers and domestic shipments.
• Continuous work with customer support managers, warehouses, shipping, finance, and internal organizational interfaces.
• Generating reports, data analysis, and monitoring using Excel and information systems.
• Promoting logistical processes and providing professional responses to customer needs.
• At least two years of experience in logistics, customer service, or supply chain.
• Experience working with organizational information systems.
• Experience working in the SAP system, including opening service tickets, receiving, and issuing spare parts.
• High proficiency in Excel, including report generation and data analysis.
• Ability to work with multiple interfaces, order and organization, process-oriented thinking, and data analysis skills.
• Initiative, service orientation, and ability to work in a team.
• Willingness to work overtime, according to the needs of the role.
• Good level of English – reading, writing, and speaking.
• Knowledge of RMA import and export processes – an advantage.
• Familiarity with international shipping processes – an advantage.